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Tubac Golf Resort

Nemawashi
in Japanese culture is an informal process of quietly laying the foundation for change.

"In organizations, real power and energy is generated through relationships. The patterns of relationships and the capacity to form them are more important than tasks, functions, roles, and positions."
- Margaret Wheatley

Change is in the air!

The energy and passion reflected in the presidential election, the current financial crisis, and the international recognition that the world has become much smaller has been underscored in the last few weeks. Confidence in our institutions from government to the financial infrastructure has been severely damaged if not shattered.

On the flip side, there has been seminal research demonstrating that those organizations that have embraced the development and implementation of a culture of engagement will emerge from the current environment stronger and better prepared.

The simple truth is that your relationship with your employees and their relationship with your customers may be the single biggest contributor to your business success or failure. The following information from multiple current sources reinforces that truth.

A 2003 study on customer behavior indicated that employees have a huge influence on their decision to repeat purchases with an organization-

• 51% of customers stated that outstanding service is the number one reason they continue to do business with an organization!
  
  
• 80% indicate they will discontinue doing business because of a bad experience
  
  
• A 2008 study by international consulting firm BlessingWhite identified 19% as being disengaged and found highly disengaged workers are no more likely to leave than highly engaged employees- they quit in spirit and stay in paycheck!
  
  
• The same study showed that less than 30% of organizations worldwide have a formal strategy to increase engagement!
  
  
• A study by Peppers and Rogers identifies a “new” engagement model with five levels; satisfied, loyal, recommend, best products/services, and pride. The study determined that the critical foundation of this system is based on trust!

Pepper and Rogers indicate that true engagement provides the organization with a competitive advantage in three distinct areas- Productivity, Performance, and Sustainability.

• Moving an employee’s level of engagement from low to high represents a 21% increase in individual productivity
  
  
• Highly engaged organizations- (both employees and customers are engaged) outperform their peer groups in key financial metrics by 100%
  
  
• The demand for “experienced resources” is expected to increase by 25% between now and 2020 and the supply is expected to decrease by 15% - highly engaged employees are 87% less likely to leave than non highly engaged employees
  
  
• They also state that “without a trust –based relationship, the rest of the engagement initiative is largely a wasted effort!”

That is why the Nemawashi conference begins with the foundation, a foundation of building trust.

Nemawashi in Japanese culture is an informal process of quietly laying the foundation for change. It is considered an important element in any major change, before any formal steps are taken. Successful Nemawashi leads to changes that maximize the emotional and intellectual potential of teams.

Employee engagement is the foundation, the Nemawashi of everything from attracting the right people to getting those people to feel personally benefited, committed, and motivated through their contribution. The three day Nemawashi event will expose you to three management models that build a solid foundation of trust and excellence and lead to sustainable long term engagement results.

engaged organizations enjoy-

• A 21% per capita productivity increase opportunity
  
  
• An average 60% higher retention rate for valued employees
  
  
• A shareholder return of over 50% higher than non-highly engaged companies.
  
  
• Financial performance of 100% higher than peer groups for organizations with both high employee and customer engagement scores.

According to an international workforce study released in February of 2006 by Towers Perrin only as little as 21% of employees are fully engaged, willing to contribute of themselves emotionally, intellectually and motivationally. The other 79% know what to do and will get what they’ve been assigned done, but they are not willing to go the “extra mile”.

Best Buy was able to demonstrate that a 0.1 increase in employee engagement on a five point scale resulted in a $100,000 annual profit increase (S.Flander, Terms of Engagement, January 2008).

“You have to treat your employees like customers. When you treat them right they will treat your outside customers right. That has been a powerful competitive weapon for us.”
-Herb Kelleher, Co-founder and former Chairman
and CEO of Southwest Airlines.

The Nemawashi conference is intended to provide attendees with three distinctive yet related models to “build their foundation” through more effective interpersonal relationships.

Each of the three models-

• KindExcellence
  www.kindexcellence.com
  
  
• Moving from Compliance to Commitment™
  www.newparadigmsllc.com
  
  
• Discovering your “True Colors”
  

Ready to Join us in Tubac?

Registration information will be added at a later date.

Participate & engage

During this conference you will have an opportunity to experience and discuss three different models intended to improve the effectiveness of your organizational and interpersonal communications styles and practices. Enrollment in the conference is limited to 25 attendees! We want this to be a personalized learning experience for each participant.

Just as the name of our conference implies- we are about foundations and the foundation we are looking to build here is trust. We feel that this is an opportunity not only from our faculty, but from both new and existing colleagues about how you would apply these models back in the “real” world. You will also have time for contemplation and conversation as you enjoy the surrounding resort and Sonoran desert. This conference is intended to be experiential- not one dimensional!

Share with your colleagues!

The Nemawashi event is by invitation or recommendation. We feel that all of the participants and the faculty will get the most out of the experience in a small intimate group and associating with colleagues who share interests in creating truly engaged cultures and exploring new ideas. If you know a colleague or co-worker who you believe might benefit from this experience please let us know so that we can extend them an invitation.

Who will benefit?

This conference provides leaders who are prepared to take the critical steps of building their foundation through an interactive, experiential discussion of these models and their application to properly build and sustain engaged organizations.

Each of our facilitator leaders has substantial experience “field testing” their models in multiple settings.

Because of the highly interactive nature of this workshop, attendance will be limited to a maximum of 25 participants who are operating at the most senior levels of leadership in their organization and who have the courage and passion to explore a new approach!

If you are prepared to explore a new “foundation” for your organization, then join us in historic Tubac Arizona, one the oldest European settlements in North America, to participate in this event, for in the words of Robert Jarvik, inventor of the artificial heart-

"Leaders are visionaries with a poorly developed sense of fear and no concept of the odds against them."

reut schwartz-hebron
President, The KindExcellence Institute

Reut Schwartz-Hebron is an international professional speaker, a published author and the president of the KindExcellence Institute located in San Diego (USA). Reut specializes in developing and acquiring effective thinking and emotional habits by communicating with the subconscious rather than the conscious mind.

Reut shares KindExcellence, the unique management and team development methodology increasing employee performances and retaining top talent with corporations and consultants around the world.

As the president of the KindExcellence Institute Reut trains and certifies senior consultants in using the applications of KindExcellence and lectures to senior executives about innovation, employee empowerment, employee engagement, maximization of employee potential, accelerating the acquisition of knowledge, and helping employees change with zero resistance.

Reut has presented as a Keynote speaker at the Management Initiative event and inspired senior managers around the world by supplying them with access to subconscious changes that lead to top performances, high motivation and most importantly engagement in teams.

Reut is the author of several books including OUTSWIM THE SHARKS, and the new MANAGEMENT THAT RUNS DEEP, and THE ENIGMAS OF MANAGEMENT.

Marilyn Klug has over 35 years of experience in public relations, communications, strategic planning, business development as well as counseling, team building and coaching. She has extensive management experience in organizations from education to healthcare. One of her favorite quotes is “Culture eats strategy every time.” Strategy is critical but will not be successful if the culture is not aligned.

Her most recent position was the Regional Vice President for Strategy, Innovation and Development for PeaceHealth Oregon Region.  PeaceHealth is a non-profit health care system based in Bellevue, Washington. 

Previously Marilyn held the position of Regional Manager for PacifiCare of Oregon, a multi-state health insurance carrier, Pacific Source as the Director of Business and Community Development, McKenzie-Willamette Hospital, where she held a variety of positions including Executive Director of Health Services.

Marilyn earned a master’s degree in counseling and a bachelor’s degree in psychology from the University of Wisconsin - Oshkosh.

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