Management behaviors on a day to day basis tell employees and clients/customers more about the company’s beliefs and values than vision and mission statements.
A compliance based management system creates dependent workers, “just enough” production and is not congruent with the tasks of information based work or conducive to maintaining a competitive edge.
A commitment based management system creates independent workers, “goal setting” production and is congruent with the tasks of information based work and contributes to maintaining a competitive edge.
Clear tasks, adequate resources, appropriate information, consistent and useful feedback, opportunities to engage in risk taking and market based compensation are hallmarks of a commitment based management system.
Leadership requires an inspired vision, a clear picture of what success looks like and the openness and willingness to engage employees and colleagues at all levels of development, implementation and improvement.
Creating an organizational system that encourages leadership, calculated risk taking and full commitment to the goals of the company is hard work that results in a greater return on the investment dollar and time than any other initiative.
